According to (Skillsyouneed.com, 2016) there are 10 principles of listening.
- Stop talking– You will not get all the information if you interrupt them, save questions for the end. “When the other person has finished talking you may need to clarify to ensure you have received their message accurately.”(Skillsyouneed.com, 2016)
- Prepare yourself to listen- This means clearing your mind of other thoughts you may have such as what’s for lunch? This can also include getting out paper and pet in case you need to make notes.
- Put the speaker at ease– This can be done with your body language and eye contact
- Remove distractions- (Skillsyouneed.com, 2016) states that you are sending the message that you are bored or distracted.
- Empathise- “keep an open mind to the views and opinions of others.” (Skillsyouneed.com, 2016)
- Be Patient- When the speaker pauses it does not necessarily mean they are finished.
- Avoid Personal Prejudice- (Skillsyouneed.com, 2016) says you should focus on what they are saying rather than how they deliver it.
- Listen to the tone
- Listen for ideas, not just words- “one of the most difficult aspects of listening is the ability to link together pieces of information to reveal the ideas of others.” (Skillsyouneed.com, 2016)
- Watch for non-verbal communication
Non-verbal communication is just as important as verbal communication. “When we interact with others, we continuously give and receive wordless signals.” (Helpguide.org, 2016) Non-verbal communication can create an immediate first impression with someone before they even talk.
- facial expressions
- body posture
- eye contact
Helpguide.org, (2016). Nonverbal Communication: Improving Your Nonverbal Skills and Reading Body Language. [online] Available at: http://www.helpguide.org/articles/relationships/nonverbal-communication.htm [Accessed 14 Jan. 2016].
Skillsyouneed.com, (2016). Listening Skills – The 10 Principles of Listening | SkillsYouNeed. [online] Available at: http://www.skillsyouneed.com/ips/listening-skills.html [Accessed 13 Jan. 2016].